Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days after payment has been received and cleared. High-value items may require additional verification before dispatch.

Shipping Methods

We use trusted carriers such as Royal Mail, Parcelforce, UPS, DHL, and FedEx depending on the destination, parcel size, and insurance requirements.

Domestic Shipping (United Kingdom)

We offer tracked and insured shipping within the United Kingdom. Delivery usually takes 1–3 business days after dispatch.

International Shipping

We ship to selected international destinations. Delivery times vary depending on the destination country, customs processing, and local courier services.

Customs Duties and Import Taxes

International customers are responsible for any customs duties, import taxes, VAT, and clearance fees charged by their local authorities.

Shipping Insurance

All high-value orders are shipped with appropriate tracking and insurance whenever available.

Delivery Delays

Delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, courier issues, weather, or other circumstances beyond our control.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses resulting from incorrect or incomplete addresses.

Signature Requirement

Orders of significant value may require an adult signature upon delivery.

Restricted Destinations

We reserve the right to decline or cancel orders to destinations where shipping restrictions, export regulations, or local laws prevent us from completing the transaction.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us at support@kaelorworks.co.uk as soon as possible so that we can assist.

Contact

If you have any questions regarding shipping, please contact us at support@kaelorworks.co.uk.